Refunds & Returns

Refunds

• We will provide a refund or exchange where required to do so by law. We are not required to provide a refund or replacement if you change your mind in relation to our Products.  But you can choose a refund or exchange if an item has a major problem.  This is when the item:
  • has a problem that would have stopped you from buying the item if you had known about it;
  • is unsafe;
  • is significantly different from the sample or description; or
  • doesn’t do what we said it would, or what you asked for.

• Please contact our Customer Care team on 02 9317 6900 within 24 hours of receiving your order to arrange a suitable solution at online@vicsmeat.com.au in regards to refunds or replacements.